This page explains how shipping information is handled. The delivery estimate and any shipping charge shown on the product page or at checkout are the terms that apply to that order.
Before you order
Review the product page for availability, processing information, destination limits, and the estimated delivery window. Delivery dates are estimates and can be affected by carrier delays, weather, customs, address issues, and other events outside our control.
Order processing
Orders may require processing before shipment. Personalized, made-to-order, or supplier-fulfilled products may require additional time when that is disclosed on the product page.
Tracking
When tracking is available, it is sent to the email address used at checkout. Tracking may take time to update after a label is created.
Address changes
Email norelane.support@gmail.com as soon as possible if the shipping address is incorrect. Changes cannot be guaranteed after fulfillment has started.
Delivery problems
If tracking shows an exception, prolonged delay, or delivery that you cannot locate, email norelane.support@gmail.com with your order number and the email used at checkout. We will review the available carrier and fulfillment information.
Contact
Email norelane.support@gmail.com for shipping questions. Do not send payment-card details or account passwords.